Refund Policy
Clear terms for withdrawals, refunds, and deferrals.
Important Note
This policy applies to paid Impira Academy programmes operated by Impira Tech (Pty) Ltd, including the Impira BPO Skills Accelerator and the Impira Remote Skills Certificate. Please read it before making payment.
Within 7 Days of Payment
Before the programme starts
- Full refund
- No questions asked
- Processed within 14 business days
After 7 Days, Before Programme Start
Before the programme begins
- Deposit retained
- Any balance paid refunded in full
- Processed within 14 business days
After Programme Start
Once the programme has begun
- Case-by-case assessment
- Credit or deferral may be considered in limited circumstances
- Contact us directly as early as possible
Detailed Terms
1. Deposit
The deposit secures your place in a programme intake or cohort and forms part of the total programme fee. If you withdraw after the 7-day refund window but before the programme starts, the deposit is retained.
2. Full Payment
If you pay in full, the same refund timing rules apply. Early-payment discounts do not change refund eligibility.
3. If Impira Academy Cancels
If Impira Academy cancels a programme intake or cohort, all affected learners will receive a full refund of all fees paid, without exception.
4. Deferrals
Deferral requests are reviewed on a case-by-case basis. Deferral is not guaranteed and should be requested in writing before the programme start date, or as early as possible if circumstances change.
5. Medical Emergency or Hospitalisation
If you are unable to continue due to medical emergency or hospitalisation, contact us directly with supporting information. These requests are reviewed case by case.
6. Non-Completion
Once programme access or training has started, fees are generally treated as committed. Refunds after commencement are not standard and are only considered in exceptional circumstances.
7. How to Request a Refund
To request a refund, contact us in writing by email or WhatsApp. Include your full name, contact details, the programme you enrolled in, and the reason for your withdrawal.
8. Processing Time
Approved refunds are processed within 14 business days.
Questions About This Policy?
Contact us for clarification on any aspect of our refund policy.