Train. Deploy. Launch your career.
A 16-week BPO Skills Accelerator in Cape Town with structured training, supervised live placement, and the opportunity to earn commission during placement.
Next intake: 6 July 2026. Limited seats available.
Delivered with CGES | Group Ecosystem Services · CBO Experience · College of Cape Town
8 Weeks Structured Training
8 Weeks Supervised Live Placement
In a real contact centre environment
R35,000 Commercial Value
Subsidised to R5,999
Cape Town Delivery
Limited to 100 seats per intake
How the Programme Builds Work Readiness
A deliberate four-step sequence designed to build capability progressively.
LMS Online Learning
Self-paced foundational modules covering BPO basics, customer service principles, and compliance.
Coached Campus Sessions
In-person training at the College of Cape Town with direct coaching, real scenarios, and feedback.
Impira AI Simulator
AI-powered call simulations that mirror real customer interactions. Build confidence before going live.
Live Placement in CBO
Supervised work experience at CBO Experience. Handle live campaigns with support.
Earn While You Learn
Unlike theory-only courses, our placement phase puts you on live campaigns with real customers. Some top performers have earned between R2,000 and R10,000+ during the placement phase.
Earning Potential
Some top performers have earned between R2,000 and R10,000+ during the placement phase. Actual earnings depend on the live campaign, performance, and call volume.
Important to Know
What You Leave With
After 16 weeks, you'll have more than theory, you'll have practical experience and a foundation for entry-level work.
Structured Training
Comprehensive curriculum covering BPO fundamentals, customer service, and compliance.
Simulator Practice
Hours of AI-powered call simulation before entering a live environment.
Real Operational Exposure
Experience actual quality assurance, compliance, and performance standards.
Live Placement Work Record
Documented work experience from supervised placement at CBO Experience.
A Work Record That Gets You Hired
Documented placement experience at CBO Experience — proof you can handle live campaigns.
Why Training Alone Is Not Enough
Employers do not hire on course completion alone. They want to know whether you can handle the pace, pressure, and standards of a real contact centre environment. That is why this programme includes simulation, coaching, and supervised live placement.
“South Africa doesn't lack talent. It lacks structured commercial exposure.”
Rhidaa Omar
Senior BPO Analyst
What Contact Centre Work Actually Involves
This is not just “answering calls.” Contact centre work requires specific skills performed consistently under pressure.
Speaking Under Pressure
Talking clearly while a customer is upset, a timer is running, and your team lead is listening.
Handling Frustration
Staying calm when someone is angry, confused, or demanding — and still resolving their issue.
Using Multiple Systems
Switching between CRM, ticketing, and knowledge bases while keeping the customer engaged.
Capturing Notes Live
Typing accurate call notes while a conversation is still happening.
Following Compliance
Verifying identity, getting consent, and protecting data — every single call.
Escalating Correctly
Knowing when to hand off and how to do it without dropping the customer.
How the 16 Weeks Are Structured
A two-phase structure that builds capability before placing you on live campaigns.
Structured Training
Weeks 1–8
Weeks 1–2
Onboarding & Foundations
Programme orientation, LMS access, foundational modules.
Weeks 3–4
Campus Training & Drills
In-person sessions at College of Cape Town.
Weeks 5–6
Simulator Practice
AI-powered call simulations to build confidence.
Weeks 7–8
Readiness Checks
Assessment of typing, tone, accuracy, compliance.
Supervised Placement
Weeks 9–16
Weeks 9–12
Live Placement Begins
Start handling real calls at CBO Experience.
Weeks 13–16
Continued Placement
Performance tracking, coaching, independence.
Note: Learners do not enter placement until readiness standards are met.
Programme Investment
The full commercial value of this programme is R35,000. Through industry partnerships, most of that cost is already covered. The learner contribution is designed to be more accessible, with multiple ways to get started.
Commercial Value
R35,000
Learner Contribution
R5,999
Start with R500
Reserve your seat for the 6 July 2026 intake. No full upfront payment required.
- R500 secures your place today
- Balance payable in structured stages
Staged Payment Path
R500 now, R2,000 before week 1, then the rest in stages
- R500 now to secure your seat
- R2,000 payable before Week 1
- R3,499 remaining paid in structured stages
Pay in Full
Confirm your full commitment upfront
- Full programme commitment upfront
- Secure your priority placement slot
- Best for learners ready to confirm immediately
The learner contribution is already reduced through industry partnerships — no separate bursary application is required.
Planned 2026 Intakes
Impira Academy runs on a structured intake model throughout the year. Apply for the next available intake. If the 6 July 2026 intake fills up, eligible applicants may be considered for a later scheduled cohort.
6 July 2026
17 August 2026
24 August 2026
19 October 2026
Programme Partners
Delivered with industry and campus partners.
Impira Tech
Programme design, AI simulator platform, and curriculum architecture.
CGES | Group Ecosystem Services
Development partner, industry linkage, and programme co-design.
CBO Experience
Supervised live placement environment for the commercial phase.
College of Cape Town
Campus-based infrastructure support for in-person training.
Can't attend in Cape Town?
Explore the Impira Remote Skills Certificate — an 8-week remote programme for current and former contact centre professionals and customer-facing support workers who want to formalise their skills and strengthen readiness.
Explore the Remote Skills Certificate100% Online
Study from anywhere
8 Weeks
Flexible learning schedule
Formalised Skills
Recognised certification
Who This Programme Is For
This programme works best for people ready to commit to real preparation.
This is for you if you:
- Want structured preparation for formal work
- Can commit to attendance and discipline
- Are willing to be coached and receive feedback
- Are comfortable with systems and processes
- Want applied practice, not just theory
This is not the right fit if you:
- Want a casual, low-commitment course
- Only want a certificate without practical work
- Do not want performance feedback
- Are not willing to work in structured environments
Apply for the 6 July 2026 Intake
Complete the form below. We'll WhatsApp you within 6–8 hours with the next steps for the 6 July intake. Limited seats available.
We'll WhatsApp you with next steps after your application.
6 July 2026 Intake Now Open
Applications are reviewed on a rolling basis. Apply early to secure your place.