Frequently Asked Questions

Common questions about the Impira BPO Skills Accelerator, including fees, placement, requirements, and how the programme works.

Eligibility

Programme Structure

Fees & Payment

Placement & Earnings

Technical Requirements

Logistics

Refunds & Policies

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Frequently Asked Questions

Eligibility

Do I need previous BPO or contact centre experience?

What qualifications do I need to apply?

Do I need to be based in Cape Town?

Is there an age limit?

Can I apply if I am working or studying full-time?

Programme Structure

Is this programme fully online?

How many hours per week is the programme?

What are the campus days and times?

What is the AI Simulator?

What happens during the live placement phase?

What happens after I apply?

Is the campus programme a College of Cape Town course?

Fees & Payment

What is the total programme fee?

What does the R500 reservation cover?

What is the staged payment structure?

Do I need to apply for a bursary separately?

What payment methods do you accept?

Are there monthly instalments?

Placement & Earnings

Can I earn money during the placement phase?

How much can I earn during placement?

Is earnings guaranteed?

Does this programme guarantee me a job?

What happens if I'm not ready for placement?

Will you help me find a job after the programme?

Technical Requirements

What device do I need?

Do I need my own internet connection?

Do I need my own headset?

What typing speed do I need?

Logistics

Where exactly is the training venue?

Do I need to arrange my own transport?

Do you provide accommodation?

Refunds & Policies

What is the refund policy?

What if I need to withdraw from the programme?

Can I defer to a later intake?

What if I am not selected?

Still Have Questions?